You may have probably read about NTC’s report saying that Globe’s not-yet-upgraded network is better than Smart’s already upgraded network. Smart just issued a rebuttal to the said statement.

Globe vs Smart

In summary, Smart said that “Globe issued a statement that attempted to turn the results of the NTC’S Quality of Service Benchmarking Test upside down.” and “in the end, it is the satisfaction and judgment of our customers that really matter.”

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Yesterday, the National Telecommunications Commission (NTC) confirmed the network superiority of Smart Communications, Inc. (Smart) following the release of the results of its network quality tests for the second quarter of this year which showed Smart posting significantly better test results than Globe Telecom.

Globe, however, issued a statement that attempted to turn the results of the NTC’S Quality of Service Benchmarking Test upside down.

According to that test, Smart’s network rated higher in four of the five parameters that had been defined by the NTC in consultation with all three mobile phone operators. These four important parameters where Smart posted better scores are: 1) Drop Call Rate; 2) Call Set Up Time; 3) Average Signal Quality; and 4) Average Receive Signal Level.

In its statement, however, Globe conveniently downplayed or disregarded these parameters and focused on the “blocked call” parameter, which was the only test that showed better results for Globe. On that basis, Globe said that its “legacy network” was better than that of Smart.

This is the same legacy network that Globe officials have admitted, in several recent occasions, to be congested.

This selective reading of the test results defies arithmetic, and, more importantly, flies in the face of consumer experience.

Globe’s press statement also contains a substantive misinterpretation of the test results in one of the key parameters – the Average Receive Signal Level.  Globe said in its statement that: “The final metric is the Average Receive Signal Level with a minimum acceptable range of -85 dBm.  Both telcos did not make it to the standard.”

The truth, however, is quite different: Both carriers actually passed the standard. Globe registered a score of -69.83 dBm. But Smart delivered lopsidedly better results: -62.63 dBm. In this parameter, the lower the negative number is, the better the signal. Translated into layman’s terms, what this result means is that Smart’s signal level is up to five times stronger than Globe’s.  In terms of customer experience, a stronger signal level means better indoor coverage, resulting in better voice quality, less drop calls, faster and more reliable SMS and higher data speeds.

Though we are encouraged by the NTC test which validates our network superiority, Smart continues to work hard in order to provide our customers superior service. By completing our network transformation in mid-2012, we are now moving on to deliver to our subscribers next generation services such as the Long Term Evolution, or LTE.  This is vital because we realize that, in the end, it is the satisfaction and judgment of our customers that really matter.

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Giancarlo Viterbo is a Filipino Technology Journalist, blogger and Editor of GadgetPilipinas.net, He is also a Geek, Dad and a Husband. He knows a lot about washing the dishes, doing some errands and following instructions from his boss on his day job. Follow him on twitter: @gianviterbo and @gadgetpilipinas.

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Tokyo Game Show Special Coverage

Tokyo Game Show 2018

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Witness this year’s biggest gaming convention in Asia, the Tokyo Game Show 2018. This September 19, our team will fly to Tokyo, Japan, to be part to TGS 2018. Special thanks to our brand partners Huawei Mobile, PLDT Home, Smart Communications and Cherry Mobile for making this coverage possible.

If the line on the demo is any indication, Biohazard RE: 2 is one of the most popular games in TGS 2018. It’s one of those games that, regardless of the time of day, the queue to the booth just won’t go shorter than 60 minutes. We decided to hold off trying our luck on the demo, maybe tomorrow’s line would be shorter.

Demo or no demo, it’s still worth mentioning that the game, even in pictures is just a sight to behold. CAPCOM gave us access to screenshots of the game, and my goodness, what a fresh  coat of paint the game has over the 1998 Playstation and Nintendo 64 classic.

Check them out and drool.
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