Call Center, C3, Customer Contact Channel, BPO, call center jobs, Fun and Work, Careers

Last March 8, we were invited by C3 (Customer Contact Channels) in their office at Bonifacio Global City to have a simple lunch with them and for us to know who they are and what they do. We had a warm welcome from the top management of C3. Aside from the warm welcome we had a good experience talking to them. They are really accommodating. The Training Director sat with us for a short talk before the program started and I am personally amazed with his ideas on how they are running their call center.

 

The Facilities

C3 has the state of the art facilities which make working conducive to its employees. They have spacious work stations which provide employees a breather after each call. They have comfortable swivel chairs which help their employees feel relaxed while taking calls. All of the floors have their own designated pantry in which employees can have a quick bite during their break periods. They also have televisions and computers in their pantry where they can watch something or browse on their favorite social networking sites during their breaks. They also have a number of training rooms that can be used to train their employees to become better in what they do. Plus, all of the floors have their own smoking area so that those employees who smoke don’t need to go down from the building just to smoke. This has helped them a lot in the issue of schedule adherence.

From a point of view of a Tenured Call Center Employee

I am an experienced employee in the BPO industry and I can say that C3 has something which you cannot be found in most of the call centers. I have experienced different environment of one call center to the other. It seems that C3 was able to get hold of a very good strategy on how to have fun while working. The first employees of the company came from different call center, thus, giving them the advantage of gathering all the positive ways on management putting it in a nice package and offering it to their employees for a fun and unique work experience. They have lots of unique strategies which makes their workplace a second home for their employees. According to Braden Wheeler, the Director for Training and Quality Assurance, C3 has gone back to the fundamentals and that makes them unique from the other call centers.

“We are going back to the fundamentals; the things that we’ve gotten away from the call center industry. Things that seems so simple and so basic that should be in placed to attract, to keep employees around, and give them the opportunity to grow in the organization. That’s what we should be focusing on.”

“We provide the right tools in supporting our employees. That shows attractiveness to this organization so people would want to work with you, and once part of the organization, we are supporting them and we make sure that they have the tools necessary for them to be successful with their job. ” 

“If you got a happy employee, everything falls in its place; when it comes to attendance, performance… getting back to those fundamentals is what actually makes us unique in the marketplace now.”

-Braden Wheeler

The Social Responsibility

C3 has really impressed me when I learned about their activities on how they helped their employees and the community where they belong. Here is Ms. Crystabel Cardenas talks about the career growth that she have with C3 and how the company does their social responsibility to the community.

[youtube]http://youtu.be/88RIwVb2C-k[/youtube]

The Fun Environment

After the event, I posted some pictures on my Facebook wall and a friend commented on it. She is working with C3 and she told me that it is really a good place to work. The Vice President and the Directors are really friendly and approachable. The company gives a lot of perks to the employees. They even have a wheel of fortune for their employees wherein they can win fabulous prizes like gadgets, gift checks, and cash. There is a family like environment which makes the employees at home even while working. The company officers are the first ones to approach the employees to check and ask on the things that they might need for them to be happy at work. Well done. I know some on the company that has this but perhaps not all.

The Plans

C3 has big plans for their people. Right now they are focusing on opening more career growth opportunities for their employees. One of the best that is included in their plan is providing scholarships to their employees. This will give a chance to those who were not able to finish their collegiate studies to continue with their chosen course and earn their degree. With this kind of move, their employees will be more equipped and will have a better career in the industry.

Working with C3 seems to be promising. I had thoughts of sending them my resume and have a chance of working with them, but then, I had to think again because Bonifacio Global City is quite far from my place and I have to be travelling 2 hours before my shift in order to get there on time. Perhaps, if they will have an office nearer at my place, somewhere in Quezon City of Ortigas, most probably I’d be submitting my credentials to them. I would definitely recommend them to those people looking for a job that offers big career growth. A company where in someone would like to work with… a company that cares.

Want to work with C3? We’re here to help you. Click HERE to apply.

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Author

Ian Irving is known to be a "Cracker Jack." He is the best in what he does. A "Jack of all Trades." He may be a master of none but definitely better than a master of one. Follow him on twitter: @fritzgamer.

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Tokyo Game Show Special Coverage

Tokyo Game Show 2018

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Witness this year’s biggest gaming convention in Asia, the Tokyo Game Show 2018. This September 19, our team will fly to Tokyo, Japan, to be part to TGS 2018. Special thanks to our brand partners Huawei Mobile, PLDT Home, Smart Communications and Cherry Mobile for making this coverage possible.

The Gadget Pilipinas Team was given access to a press briefing with Hidetaka Miyazaki, Director from From Software and a bit of hands-on gameplay. Here’s our take on the hands-on gameplay and the insights from the press interview. We also  figured a listicle is in order to rundown why this game will match the hype surrounding it.

Here’s our Top 5 reasons why “Sekiro: Shadows Die Twice” is to die for.

1) The game is Tenchu-inspired

sk8lqukaqalhq2mrzkqd 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forIf you’ve played any of the Tenchu games in previous game consoles, you know that the use of the grappling hook to set-up a one-slash-stealth kills from above is a hallmark of the series. Zipping to rooftops and treetops will be the go-to move in this game to get rid of sentries. And yes, those ever-so glorious decapitations and dismemberments with the stealth kill are present.

2) Casual or hardcore can play

sn1rmqcvrwomyuttaoyq 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forFrom Software is notorious for challenging games and Sekiro: Shadows Die Twice is no exception. However, Hidetaka Miyazaki, Director of From Software, revealed that he himself is a casual gamer and has made it clear that the game should be accessible to beginners and experienced players alike.

3) Upgradeable prosthetic arm

jjn6e6ivua5u142iukql 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forThat prosthetic arm that Sekiro has isn’t just for looks. It can launch a grappling hook and is upgradeable too. No details were revealed but its good to know that a skill-tree based system is in place. Think Horizon Zero Dawn or Spiderman on the way skill and gadgets are upgraded. Tech upgrades set in feudal Japan? What’s not to like?

4) Play the style that suits you

jo1pi5md3myj0pxynz9p 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forStealth like Tenchu or head-on like Dark Souls? It’s up to you. What’s clear is that you can’t use stealth for the whole campaign since the game wasn’t designed that way. Stealth can be used to thin enemy numbers and to preserve your health before confronting the big boss. The mix of stealth and hack and slash is always a good mix to change-up the pace and should suit any gameplay style.

5) Single-player only campaign can last 20 to 30 hours 

ocxemodvr6oa72argpyo 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forThat’s the length of the campaign as per Miyazaki. The game is focused-solely on the single-player experience. No more wayward players who can just jump-in and help or derail your campaign. From Software also focused on the story-telling. Given that no resources were spent in developing the multiplayer aspect, expect the campaign to take it up a notch.

Sekiro: Shadows Die Twice will be released on March 22, 2019 on PC, Xbox One and the Playstation 4.

Our Tokyo Game Show 2018 Coverage is brought to you by our brand partners: Huawei Mobile Philippines, PLDT Home Fibr, Smart and Cherry Mobile. Access our coverage here.

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Heads-up, Pro Evolution Soccer (PES) players. The PES game you’re playing on your phone is going to get a major upgrade.

For starters, the visuals will get a major overhaul and will be using Unreal Engine 4 – the same graphics engine used in triple A games for consoles and PCs. With the use of Unreal Engine 4, PES will be inching closer to how it looks versus its console port. It

Next, over 3,000 new animations, improved player AI with every playstyle accounted for, and realistic ball movements has been optimized for fans to enjoy the ultimate soccer game.

And lastly, 10 new league licenses from Europe, South America and Asia have been added, including Japan’s J. League.

The best part? Despite these updates,  Winning Eleven 2019 is still free-to-play (with in-game purchases).

PES 2019 promises to give a life-like behavior of the beautiful game and should take competitive mobile sports gaming to new heights.

Screen Shot 2018 09 21 at 1.16.38 AM 640x327 - TGS 2018: PES mobile game to be updated to "Winning Eleven 2019" this December!

More about the game and new features, here.

Our Tokyo Game Show 2018 Coverage is brought to you by our brand partners: Huawei Mobile Philippines, PLDT Home Fibr, Smart and Cherry Mobile. Access our coverage here.

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