Globe Telecom is really the best in what they do and just recently, they bagged an award at Asia Communication Awards as the “Best in Customer Service Initiative”.  The award is to acknowledge Globe’s Great Customer Service and its dedication for innovation to provide the best Customer Experience to its subscribers. Globe used Twitter as a new platform to provide the best customer service to reach more people and help them with their concerns.

Twitter, GEMS, CSR, Customer Service, Great Customer Service, Excellent Customer Service, Globe Telecom, Go The Extra Mile, Globe Lang Ng Globe, Best Service

 

Globe Reaches Out

Globe has extended their arms to reach us. Globe recognizes its customer’s needs and situation. They know that most of us do not have enough time to call the hotline and talk to a rep for a few minutes due to our busy schedules. As an answer to this, they created their social media customer service support. Globe uses the social media platform since a lot of their customers are online checking on their social media accounts once in a while. Through this they will be able to connect with us through the social media which is also easier for their subscribers.

“At Globe, we are deeply rooted in putting customers at the center of everything we do. We want to be where customers are even if they do not engage us directly. According Trendstream, London-based consultancy firm, the Philippines has the largest number of people who engage in social media activities, relative to the total number of online users in the country in 2011. Globe capitalized on this growing social media trend and took customer service beyond the call center,”

“This award speaks well of the company’s commitment to reach out to customers in a more personal way, where we can be honest about our products and services and ultimately provide seamless engagement. This will further inspire our team to enrich customer care initiatives. We are extremely proud to have won an award in a category contested by our local telco competitor. It also shows that our strategy of giving customers a more personalized approach to customer service versus a corporate machine is being recognized as best practice.”

Chris Lipman, Globe Customer Experience Management Head

 

Globe GEMS

I have worked in the BPO industry for 8 years and customer service has been part of me since then. I have handled an account for a company who has the best Customer Service in the United States and because of it I was really trained in Customer Experience and Satisfaction. I can easily determine what a good customer service is from not a good one. I can personally say that Globe has a lot of GEMS, as what we call it in the BPO Industry, the Go the Extra Mile Service. I have personally experienced their proactive support and I am really satisfied with what I got. I would just send a tweet to @enjoyGLOBE and someone would contact me right away. Here are some of my favorite people if the Globe’s Twitter Team who would never fail to attend to my concern: @KirkOfGlobe, @MariaofGlobe, @ChrisOfGlobe, @JenOfGlobe, @JoyceOfGlobe.

 

Nothing Beats a Great Customer Service

Great customer service is priceless. As a business developer, I would always advise my clients that customer service should always come first for their customers. People become loyal to a product not because they are the best in the market but because they get the support that they need whenever they need it. I have used and also have recommended products to my clients not because they are the best but because the support is within their reach. With Globe you get the best in both worlds: Best Products and Services, and Best in Customer Support. This is the reason why Globe has my loyalty since the first time I used a mobile phone back in 1998.

As Sam Walton, Founder of Wal-Mart, would say “The goal as a company is to have customer service that is not just the best but legendary.

How about you guys? What can you say about Globe’s customer service? Shoot the comments below.

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Author

Ian Irving is known to be a "Cracker Jack." He is the best in what he does. A "Jack of all Trades." He may be a master of none but definitely better than a master of one. Follow him on twitter: @fritzgamer.

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Tokyo Game Show Special Coverage

Tokyo Game Show 2018

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Witness this year’s biggest gaming convention in Asia, the Tokyo Game Show 2018. This September 19, our team will fly to Tokyo, Japan, to be part to TGS 2018. Special thanks to our brand partners Huawei Mobile, PLDT Home, Smart Communications and Cherry Mobile for making this coverage possible.

The Gadget Pilipinas Team was given access to a press briefing with Hidetaka Miyazaki, Director from From Software and a bit of hands-on gameplay. Here’s our take on the hands-on gameplay and the insights from the press interview. We also  figured a listicle is in order to rundown why this game will match the hype surrounding it.

Here’s our Top 5 reasons why “Sekiro: Shadows Die Twice” is to die for.

1) The game is Tenchu-inspired

sk8lqukaqalhq2mrzkqd 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forIf you’ve played any of the Tenchu games in previous game consoles, you know that the use of the grappling hook to set-up a one-slash-stealth kills from above is a hallmark of the series. Zipping to rooftops and treetops will be the go-to move in this game to get rid of sentries. And yes, those ever-so glorious decapitations and dismemberments with the stealth kill are present.

2) Casual or hardcore can play

sn1rmqcvrwomyuttaoyq 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forFrom Software is notorious for challenging games and Sekiro: Shadows Die Twice is no exception. However, Hidetaka Miyazaki, Director of From Software, revealed that he himself is a casual gamer and has made it clear that the game should be accessible to beginners and experienced players alike.

3) Upgradeable prosthetic arm

jjn6e6ivua5u142iukql 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forThat prosthetic arm that Sekiro has isn’t just for looks. It can launch a grappling hook and is upgradeable too. No details were revealed but its good to know that a skill-tree based system is in place. Think Horizon Zero Dawn or Spiderman on the way skill and gadgets are upgraded. Tech upgrades set in feudal Japan? What’s not to like?

4) Play the style that suits you

jo1pi5md3myj0pxynz9p 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forStealth like Tenchu or head-on like Dark Souls? It’s up to you. What’s clear is that you can’t use stealth for the whole campaign since the game wasn’t designed that way. Stealth can be used to thin enemy numbers and to preserve your health before confronting the big boss. The mix of stealth and hack and slash is always a good mix to change-up the pace and should suit any gameplay style.

5) Single-player only campaign can last 20 to 30 hours 

ocxemodvr6oa72argpyo 770x433 - Top 5 reasons "Sekiro: Shadows Die Twice" is to die forThat’s the length of the campaign as per Miyazaki. The game is focused-solely on the single-player experience. No more wayward players who can just jump-in and help or derail your campaign. From Software also focused on the story-telling. Given that no resources were spent in developing the multiplayer aspect, expect the campaign to take it up a notch.

Sekiro: Shadows Die Twice will be released on March 22, 2019 on PC, Xbox One and the Playstation 4.

Our Tokyo Game Show 2018 Coverage is brought to you by our brand partners: Huawei Mobile Philippines, PLDT Home Fibr, Smart and Cherry Mobile. Access our coverage here.

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Heads-up, Pro Evolution Soccer (PES) players. The PES game you’re playing on your phone is going to get a major upgrade.

For starters, the visuals will get a major overhaul and will be using Unreal Engine 4 – the same graphics engine used in triple A games for consoles and PCs. With the use of Unreal Engine 4, PES will be inching closer to how it looks versus its console port. It

Next, over 3,000 new animations, improved player AI with every playstyle accounted for, and realistic ball movements has been optimized for fans to enjoy the ultimate soccer game.

And lastly, 10 new league licenses from Europe, South America and Asia have been added, including Japan’s J. League.

The best part? Despite these updates,  Winning Eleven 2019 is still free-to-play (with in-game purchases).

PES 2019 promises to give a life-like behavior of the beautiful game and should take competitive mobile sports gaming to new heights.

Screen Shot 2018 09 21 at 1.16.38 AM 640x327 - TGS 2018: PES mobile game to be updated to "Winning Eleven 2019" this December!

More about the game and new features, here.

Our Tokyo Game Show 2018 Coverage is brought to you by our brand partners: Huawei Mobile Philippines, PLDT Home Fibr, Smart and Cherry Mobile. Access our coverage here.

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