Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales

It is known to almost every business overseas that the Philippines is one of the two global leaders in the world when it comes to the Business Process Outsourcing Industry. The Philippines’ BPO Industry has almost a million full-time employees plus a huge number of home-based BPO workers. It has been said that the industry will generate $16 Billion by the end of this year.

With this number, Sykes is proud to be the pioneer of this ground breaking industry, and promised to continuously be the benchmark of excellence in the BPO industry.

Following its promise, Sykes opened its new facilities in Makati. The opening was graced by Makati Mayor Junjun Binay, and Sykes President Chuck Sykes, and the other officers of Sykes across the country.

The new office is designed to provide comfort to its workforce while enhancing productivity. It is a glimpse of the future of the BPO Industry — an employee-centered workplace.

A Quick Tour in Sykes New Office

The new office is designed with excellence providing its employees a more conducive while working. More space, more lights, better temperature, better facilities.

Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Front Desk: The Front Desk of the new office is big and waiting area is spacious. It can easily accommodate applicants coming in.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Recruitment Area: This provides a more comfortable feeling to the applicants. It provides them a relaxing feeling. Nervousness could be eliminated by being relax and comfortable with the place, to have a better chance of passing the assessment. This is really designed for the applicants.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Production Floor: A more spacious area for employees with state of the art facilities. Good lighting using 20% direct and 80% indirect lighting ration.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Training Room: Improved and designed for fast learning. It has large display screen for video presentation. Also spacious so that trainees has more room to breathe.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Conference Room: This is designed to be used by team leaders, team captains, operations head, to discuss on the needs for production. It has a large screen display just in case there is a need to play something.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Huddle Room: Most of the time, each team has a quick meeting after the shifts. The huddle room is designed for this kind of meeting to avoid distracting the people who are still on their shifts.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Pantry: A bigger and better pantry was designed and built for employees. Locker rooms were also placed in the pantry for easy access.
Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Mother’s Room: Not all Call Centers has this kind of room. Sykes recognizes the right of every mothers. This is where the mothers can come in if they need to pump some milk for their babies and they can also put it in the fridge and get it after work.

After the tour, the launch commenced at the Glorietta Activity Center. Officers of Sykes proudly announced to the public the new Sykes office.

Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales

The building is a major project by SYKES, because we believe that employees are our premium to our longevity – we want to give them the best.  We also want to show that a career in the BPO is very progressive, especially since the industry has become a very significant part of the economic landscape.  It’s our contribution for the forward move of BPO.

Mr. Dean Van Ormer, Vice-President for Philippine Operations.

Sykes, Sykes Asia, BPO, Call Center, Glorietta, Outsourcing, Jobs, Call Center Agent, Customer Service, Technical Support, Sales
Bamboo rocks Glorietta, marking the end of the event.

Sykes if the first call center to operate in the Philippines, tapping Filipino Talents to cater the needs of the people overseas, providing more opportunities to the Filipino skill and ingenuity. They are the first to revolutionize the call center industry in the Philippines.

1997 – Sykes pioneers the Call Center industry in the Philippines.
2003 – Established the first Call Center in Cebu.
2004 – Expands operations with 5,000 employees.
2010 – Merges with ICT. Grows workforce to 14,000 employees.
2012 – Celebrates 15 years in the industry.

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