In its goal of providing excellent customer service, OPPO has just announced a 1-Hour Flash Fix Program for its devices – the first of its kind that offers smartphone and repair consultation all in less than an hour.
The service is available in 3 OPPO Service Centers – SM North EDSA and SM Manila accepts walk-in and online appointments, while SM Marikina only accepts walk-ins for the time being.
The 1-Hour Flash Fix Program guarantees quick and excellent repair services by OPPO-certified technicians. In the event that the process goes beyond the 1 hour time allocation, the customer will receive a special compensation (OPPO Merchandise) via computer-based freebie roulette game. These items include OPPO Umbrellas, Pens, Micro USB cables, earphones and VOOC Charge Powerbanks.
What’s more, the 1-Hour Flash Fix is FREE OF CHARGE, unless your smartphone requires replacement or new internal parts installed. If the device is covered by warranty and the damage is not caused by negligence, it will be repaired and changed for free.
“OPPO will always prioritize its customers’ satisfaction as we continue to be one of the leading smartphone brands in customer sales worldwide. The 1-Hour Flash Fix program aims to make OPPO smartphone repair service and consultations more convenient with lesser waiting time while observing superior quality service.”
– Kent Zhang, OPPO Philippines Director of Customer Service
OPPO also recently introduced OPPO Service, a mobile app that lets users check the repair prices of OPPO smartphones, find nearby stores and service centers, monitor the repair process for their devices, and even do online consultations. For the time being, the app is only available on the OPPO F9, but the company is planning a rollout to all other OPPO smartphones soon.