The Department of Health (DOH) has partnered with Google and Senti AI to centralize its COVID-19 communications nationwide with the use of an AI-based enhanced knowledge management tool developed by Senti AI and is powered by Google technologies.
DOH has teamed up with a number of communication partners such as chatbots as well as call centers to disseminate critical COVID-19 information to citizens and LGUs. The issue is that due to the evolving developments surrounding the crisis, the frequency of information is resulting in communication update delays across channels. This means a citizen or LGU based in the province may get different versions of the same information from a chatbot or a call center partner.
With Senti AI using Google technologies, the DOH will be able to improve and centralize its communication system and integrate this to various partners like chatbot providers through a secure API.
The tool will be filled with various contents – FAQ’s, public and health worker inquiries, and the latest government guidelines. DOH can then easily update and modify the contents of the knowledge base which automatically updates communication partners connected to the system at the same time.
This will remove the burden on the citizens who no longer have to sift through hundreds of documents with different versions of the same policy. LGU’s from major cities up to remote areas can all be in-sync with the latest and official guidelines.
Hosted on Google Cloud, the system makes use of several AI technologies which include Natural Language Understanding, Intent Detection, and Entity Detection. These features work together for the system to intelligently capture the context behind an inquiry and provide the most relevant and up-to-date answers from DOH’s official knowledge source.