Xiaomi recently inaugurated its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales service in the country.
The service center is located at the Serendra Wing of Market! Market! in Bonifacio Global City, and aims to provide Xiaomi’s customers with VIP treatment and a seamless experience, from the purchase of products to after-sales support.
This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last in 2020 to opening 20 more sites nationwide. It also appointed 10 additional authorized service centers to support Xiaomi TV products. The Xiaomi Contact Center was also established earlier this year to service customers in the Philippines and the Americas.
The brand’s customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.
Xiaomi will also launch an online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.
Customers who wish to avail of any after-sales service can simply drop by the Exclusive Service Center or any authorized providers and present their Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order upon validation of the case.
For minor concerns, the turnaround time should take less than a day, and a couple of days for more complex cases.
Enjoy exciting Xiaomi Holiday Promos
Aside from upgraded customer service, Xiaomi fans can also avail Xiaomi’s All I Want for Christmas promo where they can get an exclusive and adorable Mi Bunny plushie plus more awesome freebies with their purchase of the the Xiaomi 11T Series – Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021 to January 14, 2022.
For this promo, the Xiaomi 11T (8GB+128GB) will be available for only PHP 21,990, while the 8GB+256GB will cost PHP 24,990. Buyers can get a free speaker, eco bag and an adorable Mi Bunny!
The refreshed ultra-slim and featherweight Xiaomi 11 Lite 5G NE with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, Dolby Vision support, 4,250mAh battery, and 33W fast charging, is available in 8GB+128GB for only PHP 18,990 and comes with a free eco bag and a Mi Bunny.
Those looking for substance and style in one package will be able to get the Mi 11 Lite (8GB+128GB) for only PHP 14,990. It comes with a free Mi Bunny and handy tote bag.
Finally, customers can get their hands on the versatile Xiaomi Pad 5 for only PHP 17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant. This portable workstation is packed with premium features that’ll boost your productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for louder, and crisper sound. Under this promo, it also comes with an awesome magnetic case for the Xiaomi Pad 5.
For more information, you may visit Xiaomi Philippines’ official stores on Lazada and Shopee, as well as Xiaomi’s Global Stores on Lazada and Shopee.
For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048, email addresses: [email protected] or [email protected] or
check the official website: mi.com/ph/service/repair.
Emman has been writing technical and feature articles since 2010. Prior to this, he became one of the instructors at Asia Pacific College in 2008, and eventually landed a job as Business Analyst and Technical Writer at Integrated Open Source Solutions for almost 3 years.
