Lenovo, as a way to help IT professionals in their everyday work, has launched the Premier Support Plus which is the most comprehensive IT support service in the market.
Lenovo Premier Support Plus
According to Lenovo, nine out of ten employees (87%) believe AI can help them stay productive, while eight out of ten (81%) prefer a combination of AI and human interaction. Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption, enabling 24/7 support even during weekends and holidays.
“Employee IT support has clearly fallen behind as workplaces have evolved with the rise of hybrid work. With the increasing adoption of cloud services, digital intelligence, and the metaverse, organizations’ IT environments will become even more complex, making effective IT support even more critical to employee experience and morale.”
Michael Ngan, Lenovo Philippines Country General Manager
Premier Support Plus was developed with key enterprise and end-user pain points in mind to offer the most comprehensive support service and protection for IT problems:
- AI-driven predictive analytics enable proactive and preventative issue detection, and the ability to identify and address many potential IT problems.
- Accidental Damage Protection provides coverage beyond a traditional system warranty, protecting devices from any unintentional drops, spills, and bumps.
- Keep Your Drive service retains users’ hard drives and provides full customer ownership of their data, to be kept or disposed of on customers’ terms, improving data security and ensuring compliance with data privacy and retention requirements.
- Sealed Battery services extend battery support for up to three years, where Lenovo-certified technicians are assigned to ensure effective and efficient battery replacement when needed, minimizing downtime and improving business resilience.
- International Services Entitlement supports multinational corporations by enabling Accidental Damage Protection, Keep Your Drive, and Sealed Battery services wherever in the world their employees happen to be.
To know more about Lenovo products and services, visit the official website.
Started his freelancing adventure in 2018 and began doing freelance Audio Engineering work and then started freelance writing a few years later.
Currently he writes for Gadget Pilipinas and Grit.PH.
He is also a musician, foody, gamer, and PC enthusiast.
