Senator Jinggoy Ejercito Estrada filed Senate Bill No. 2074 or the proposed Refund for Internet and Telecommunications Service Outages and Disruptions Act.
The bill aims to require public telecommunication entities (PTEs) and internet service providers (ISPs) to add a mechanism that will allow them to automatically refund or adjust the bills of their subscribers whenever there are service disruptions.
Senate Bill No. 2074
It looks to amend Section 20 of Republic Act 7925 or the Public Telecommunications Policy Act of the Philippines by including a provision mandating refund credit to a customer who experiences a service outage for 24 hours or more within a month. Additionally, the refund credit shall also be granted to prepaid subscribers.
The senator clarified that it intends to implement fair services of telcos and ISPs to the consumers.
“It is important that they receive the service that is worth every cent that they pay, and they will not be charged for the service that they were not able to avail of,” he said.
Ram found his love and appreciation for writing in 2015 having started in the gaming and esports sphere for GG Network. He would then transition to focus more on the world of tech which has also began his journey into learning more about this world. That said though, he still has the mentality of "as long as it works" for his personal gadgets.
