CIMB Bank Philippines announced Sunday afternoon that it has successfully resolved an issue involving unauthorized fund transfers that impacted a number of its customers on the evening of Saturday, April 26. The digital-only lender confirmed that all affected customers have since had their funds fully returned.
We at CIMB Bank Philippines would like to assure you that the incident of unauthorized fund transfers on the night of April 26 has been resolved. All affected customers have had their funds returned, and we want to emphasize that our core banking system and customer data remain secure and uncompromised. Protecting your security continues to be our highest priority. We regret any inconvenience this incident may have caused and want you to know that we are taking all necessary steps to strengthen our systems further. We sincerely thank you for your patience and understanding, and we remain fully committed to serving you with the highest standards of security and service . For any concerns or further assistance, please don’t hesitate to reach out to our official channels: our Customer Care hotline at #2462 or the ‘Need Help?’ button on the CIMB Bank PH app.
CIMB Bank
CIMB Bank Unauthorized Funds Transfer Issue Resolved
While the digital bank had previously acknowledged the incident and initiated the reversal of transactions, the bank did not specify the total number of customers affected or the monetary value of the unauthorized transfers. In a statement released via email, CIMB emphasized that its “core banking system and customer data remain secure and uncompromised,” reiterating its commitment to customer security.
The bank expressed regret for the inconvenience caused and stated that it is “taking all necessary steps to strengthen our systems further.” Customers requiring assistance are advised to contact the digital bank’s customer care hotline at #2462 or utilize the “Need Help?” feature within their mobile application.
The Bangko Sentral ng Pilipinas (BSP) has emphasized its close coordination with CIMB to resolve an incident, stating it will continue monitoring the issue until it is fully resolved. The incident occurred as CIMB aims to expand its customer base to 10 million by 2025.
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