PLDT Home introduced a groundbreaking solution to internet connectivity challenges with its innovative ‘Always On’ service, which basically involves a device that automatically switches to LTE in case of a Fiber issue, ensuring uninterrupted connectivity.
Key Features
The new hybrid modem delivers speeds up to 1 Gbps and comes equipped with unlimited LTE backup capability
“We call this ‘Always On.’ In the event of a service interruption, you don’t need to worry about losing access to the internet. Even with a severed cable, you will stay connected and pursue your online activities with minimal interruption,” explains Jeremiah de la Cruz, Senior Vice President and Head of Home Business Group at PLDT (in center).
Intelligent Service Features
The system automatically detects connectivity issues and switches to LTE mode during fiber downtime. Additionally, it automatically files a service repair ticket, eliminating the need for manual reporting. The user will also receive a notification for the event.
To apply for the Always On service, click here.
FAQ
Q: How much does PLDT Home Fiber Always On cost?
A: The service costs PHP 299 as an add-on to your existing monthly PLDT Home Fiber subscription.
Q: Will this always be an add-on service?
A: No, PLDT plans to integrate it as part of their regular Fiber plan offerings in the future.
Q: Is there a lock-in period?
A: A lock-in period is currently being developed by PLDT.
Q: What happens if I experience quality issues with the LTE service?
A: PLDT may waive the monthly fee, subject to service quality validation and proper procedures.
Q: What speed can I expect from the service?
A: The hybrid modem can deliver speeds of up to 1 Gbps with unlimited LTE backup capability
Q: Do I need to load up the SIM in the device?
A: No.
Emman has been writing technical and feature articles since 2010. Prior to this, he became one of the instructors at Asia Pacific College in 2008, and eventually landed a job as Business Analyst and Technical Writer at Integrated Open Source Solutions for almost 3 years.
