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TelcoWatch

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We are subscribed to both PLDT Home Fibr and Converge ICT Solutions at our HQ. We enjoy the benefits of the points they are good at: PLDT for speed consistency and reliability; and Converge for better latency when playing games . Each company has its own strengths and weaknesses, but Converge has been gaining ground lately as they are seen by some Filipinos as the supposed redeemer in the state of internet connection in the Philippines. Things got pretty intense when consumers started complaining about frequent disconnections and speed inconsistencies. As one of the commenters at Outage Report said, “Victims of their own success? Now competing with Globe & PLDT on metrics that they should have been trying to use as differentiators, like ‘Poor Customer Service’, ‘Lack of transparency’, ‘Downtime Percentage’, ‘Customer Avoidance’, ‘Unplanned Maintenance’…”. We hope not. At the time of this writing, Converge received 125 reports, originating from…